Feetvasel is dedicated to providing a reliable and transparent delivery experience for all our customers. This Shipping Policy details our procedures, timelines, and commitment to local regulations.

Our operations are fully aligned with the Sale of Goods Ordinance (Cap. 26) of Hong Kong, ensuring that we fulfill our duty to deliver goods as described and within the agreed period.

Delivery Coverage and Scope

Feetvasel operates exclusively within the Hong Kong Special Administrative Region. We do not offer international shipping or services to locations outside of this territory. By focusing solely on our local community, we maintain a high standard of efficiency and adherence to the specific logistical requirements of the region.

Order Processing and Handling Time

Every order undergoes a dedicated preparation phase to ensure accuracy and quality.

• Processing Duration: We require 2 business days to process, package, and prepare your items for dispatch.
• Handling Activities: During this time, our team conducts a thorough check of the product to ensure it meets our quality standards before it is handed over to our logistics partners.

Shipping Timeline and Transit

Once the initial handling phase is complete, your order enters the transit phase.

• Transit Duration: It typically takes 1 to 2 business days for the courier to transport the package from our facility to your designated address.
• Total Delivery Timeline: From the moment your order is confirmed, the total time for the items to reach your doorstep is 3 to 4 business days.

We strive to meet these timelines consistently. In the event of unforeseen external delays, such as inappropriate weather or public holidays, we will communicate any adjustments to this schedule promptly.

Payment and Costs

To simplify the transaction process and build trust, we utilize a straightforward payment model.

• Cash on Delivery (COD): We operate exclusively through COD. You are required to provide the full payment to the courier at the time of delivery.
• Zero Shipping Fees: Feetvasel provides delivery with no shipping costs. The price you see on the website is the final amount you pay at your doorstep.
• No Hidden Charges: We do not apply any additional fees, fuel surcharges, or administrative costs to your shipment.

Order Tracking and Status

While we utilize an efficient local network, we ensure you stay informed. If you have questions regarding the status of your package during the 3 to 4 business day window, you may contact our support team. We work closely with our logistics partners to ensure that every delivery is handled with professionalism and reaches the correct recipient.

Cancellation and Redirection

• Before Dispatch: You may cancel your order at any time during the initial 2-day processing period while the items are still at our facility.
• After Dispatch: Once the order has been handed over to the logistics provider (after the 2-day handling period), the delivery process cannot be interrupted. The package must be delivered to the original address provided.

Legal Compliance

In accordance with the Sale of Goods Ordinance, Feetvasel acknowledges its responsibility to deliver goods that are of merchantable quality. If a product is not delivered within a reasonable timeframe or arrives in a condition that does not match the description, customers retain their rights to seek a resolution as outlined in our Return and Refund Policy.

Contact Information

For any inquiries regarding your shipment, our team is available during the following hours:

• Hours: Monday to Friday, 9:00 AM to 4:00 PM HKT.
• Email: [email protected]

By placing an order with Feetvasel, you agree to the timelines and terms specified in this policy.