Welcome to Feetvasel. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our platform and placing an order, you agree to comply with the rules and practices outlined below. Our operations are conducted with transparency to ensure a professional experience for every visitor.

Module: The Brand & The User

Feetvasel is a dedicated provider of footwear, specifically serving the Hong Kong market. These terms constitute a binding agreement between the user and Feetvasel. Users must be at least 18 years of age or have parental consent to utilize this site.

All content, including images, text, and logos, is the property of Feetvasel. You may not reproduce or distribute any material from this site for commercial purposes without written consent. We reserve the right to refuse service or cancel orders if we suspect fraudulent activity or a breach of these terms. Our commitment is to provide an honest representation of our products while maintaining a secure digital environment.

Module: Logistics

We provide a clear timeline for the movement of your order to ensure transparency. Our logistics process is divided into two distinct phases:

• Order Packaging and Handling: We require 2 business days to prepare and package your items for shipment.
• Transit Timeline: Once handed over to our couriers, delivery typically occurs within an additional 1 to 2 business days.
• Total Delivery Time: You can expect your package to arrive within 3 to 4 business days from the moment your order is confirmed.

Order Cancellation: You may cancel your order at any point during the initial 2-day handling period while the product remains at our facility. However, once the item is dispatched and enters the custody of our logistics partners, the delivery must be completed. We cannot halt or retrieve packages once they are in transit.

Payment Method: We operate exclusively through a Cash on Delivery (COD) model. You will provide the full payment to the courier at your doorstep upon receiving the package. We do not apply any hidden fees or additional shipping costs; the price displayed at checkout is the final amount you pay.

Module: Returns and Refunds

We provide a 30-day return policy that begins on the date of delivery. This policy is designed to address issues regarding the condition or accuracy of your order.

Eligibility: Returns are accepted only if you receive an item that is damaged or incorrect. We do not accept returns, exchanges, or refunds based on a change of mind. We encourage you to review your selection thoroughly before finalizing your purchase to ensure you are satisfied with your choice.

Process:

1. Notification: Email us at [email protected] to report a damaged or incorrect item.
2. Collection: We will arrange a courier pickup at your location. This service is provided at no cost to the customer.
3. Inspection: Once the item returns to our facility, we conduct a thorough inspection within 24 hours to verify the condition.
4. Resolution: If the item is confirmed as damaged or incorrect, we will arrange a replacement. If a replacement is unavailable or the damage is beyond repair, we will issue a full refund.
5. Refund Method: Since we operate via COD, we do not have your fiscal information on file. We will contact you via email to request your bank details for a manual transfer.
6. Timeline: Once initiated, the refund typically takes 5 to 6 business days to reflect in your account, depending on your banking institution.

Restocking Fees: We do not charge any fees for restocking returned items that meet our eligibility criteria.

Module: Support

Our team is available to assist with any questions or concerns regarding your order or our policies. We strive to provide timely and helpful responses to all inquiries.

• Contact Email: [email protected]
• Operational Hours: 9:00 AM to 4:00 PM (HKT), Monday through Friday.
• Response Time: We aim to respond to all emails within one business day during our active hours.

Module: Jurisdictional Operations

Feetvasel operates exclusively within the borders of Hong Kong. We do not offer international shipping or services outside of this region. By using our site, you acknowledge that all transactions and agreements are governed by the laws of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance.

We ensure that our policies remain compliant with local trade regulations and Google’s advertising standards to maintain a reliable and transparent marketplace for our local community.